Geneva Eye Clinic at 1000 Randall Road # 100 in Geneva, Illinois

Customer Reviews about Geneva Eye Clinic

• ✪ ✪ ✪ ✪ ✪
  Terrible customer service. I waited over an hour to be seen and finally tracked someone down and they said it'd be another 40 minutes or more until I even went back to start my exam. NO THANK YOU!! Rude and unapologetic. I have two very young children and don't have time to waste in a waiting room for two hours before an 1.5 hour long exam. Ridiculous. Wouldn't recommend this practice to my anyone.
  November 16, 2017

  by Melissa Strom
• ✪ ✪ ✪ ✪ ✪
  Where do I even begin? This was by far the worst experience I have had at an eye appointment. I am at a high risk for glaucoma and need to have a medical eye exam frequently, but our insurance changed and so did all of my doctors. This was the clinic that was recommended to me by primary. The two people who were helpful were the receptionist at the front desk and the optician who had to hunt down the prescription that the tech failed to pass along to her. The doctor had no interest in requesting the 6 years of records that my previous doctor had. My guess is that it was because I was seeing an Optometrist and not an Ophthalmologist. My guess is that it was pride that blocked the doctor from accepting that maybe the Optometrist had something of value to look at. She was just seeing my eyes in a single point in time. For a case of glaucoma, I would guess that seeing a timeline would be much more helpful. I don't know if the tech had the ability to smile. She led me from room to room, and administrated all of my screening. During the field of vision test, I felt her MOVING my chin rest around, then asking me to keep my held still!!! She did the refraction, was one of the quickest refractions I ever had, and told me I no longer have an astigmatism. When she put the prescription into the machine, I could tell that my right eye still wasn't right. Then, as I mentioned before, she didn't give my prescription to the optician. I wish my story ended when I left the building, but apparently their billing department is less than competent as well. I had gotten a call from work saying that my insurance had been declined because the group name was updated and I should have new cards. I called BCBS/IL and thankfully they sorted it out with them. The rep at the insurance informed me that I am using the right card, that the issue is on their end and not mine and that this was NOT my responsibility. GEC called back and it went to my voicemail this time, but not once did they apologize for their mistake. I went and got a second opinion on my prescription, and sure enough, I still have an astigmatism. I also got a different referral for the next time I get my glaucoma checked. Never going back. I wouldn't let them check out my dog's eyes.
  June 11, 2017

  by Brianna Hook

Opening hours Open now

Today: 08:00 am — 04:00 pm

Photo gallery of Geneva Eye Clinic

About Geneva Eye Clinic in Geneva